Patient Information

At the Helen and Michael Schaffer Extended Care Center (SECC), as part of Montefiore Health System, we believe an excellent way to help reduce your anxiety and provide an environment to promote the best outcome is through information and education. We have developed patient information for those who are in need of our services.

Interpretation Services

We provide, free of charge, language interpreter services, telecommunication and amplification devices as well as sign language services to persons who are deaf and/or hearing impaired. Please ask your healthcare professional for assistance.

Customer Services

During your stay, the doctors, nurses and staff will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns and don't be afraid to raise any issues relating not only to your care and treatment, but also to overall hospital services.

Below are steps that will help you stay safe, get the information you need, ask the right questions and interact effectively with your doctors, nurses and hospital staff. Please remember to: 

  • Write down any questions you have
  • Choose a family member to communicate with the doctors and staff
  • Keep a list of doctors you see and the medications they prescribe 

Step Up and Speak Up

The most positive care outcomes occur when patients are proactive. Be sure to:

  • Speak up. Ask questions and voice concerns. It's your body and you have a right to know.
  • Pay attention. Make sure you're getting the right treatments and medications.
  • Educate yourself. Learn about the medical tests you get and your treatment plan.
  • Find an advocate. Pick a trusted family member or friend to be your advocate.
  • Know what meds and why. Understand what medicines you take and why you take them.
  • Check before you go. Use a hospital, clinic, surgery center or other type of healthcare organization that meets The Joint Commission's quality standards.
  • Participate in your care. You are the center of the healthcare team.

Rights and Responsibilities

If you have concerns, please speak to your physician, nursing supervisor or a Patient/Family Navigator.

If you feel your concerns regarding patient care or safety have not been adequately addressed, you may call the New York State Department of Health at 1-800-804-5447.